Twilio offers a comprehensive suite of communication APIs and tools to enable businesses to connect with customers on their preferred channe
Twilio is a suite of communication APIs and tools for developers who need to connect applications to customers across channels such as SMS, voice, email, and WhatsApp. It is built for engineering teams who want to add messaging and calling features to their products without building the underlying infrastructure themselves. Capabilities Send and receive SMS messages through an API Add voice calling capabilities to applications Integrate email sending into products Connect with customers over WhatsApp Combine multiple communication channels within a single application Who uses Twilio Twilio is used by developers and businesses that need to reach customers on the channel those customers already use, rather than forcing everyone onto one medium. Typical use cases include applications that need to notify users by SMS, support workflows that require voice calls, systems that send transactional or marketing email, and products that offer customer service or updates over WhatsApp. For makers building customer-facing products, Twilio removes the need to build and maintain separate infrastructure for each communication channel. Instead of integrating a messaging provider, a voice system, and an email service independently, a team can work against one set of APIs to add SMS, voice, email, and WhatsApp functionality into an application.
